Shipping & Taxes
Global Fast Delivery
We are committed to shipping out your orders as soon as possible. Orders will be processed and shipped in 1-7 business days. You will receive a confirmation letter with tracking number once it's shipped.
We offer worldwide shipping with estimated delivery times as follows (subject to change due to unforeseen circumstances):
United States: 7-14 business days
Canada: 10-20 business days
Europe: 10-20 business days
Australia, New Zealand and Oceania: 10-20 business days
Latin America and the Caribbean: 15-30 business days
Asia Pacific: 10-20 business days
Middle East and North Africa: 15-30 business days
Sub-Saharan Africa: 15-30 business days
Please be aware that different countries have unique customs rules and regulations. Unfortunately if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
CUSTOMS & TAXES
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. Joykawaiishop is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.
FAILURE TO DELIVER
Joykawaiishop is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 72 hours, we reserve the right to dispose the shipment.
Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 30 business days from shipment, please contact our customer service service email at Joylin@Joykawaiishop.com
**Please keep in mind that weekends and holidays do not count as business days**
What are the payment options available?
We accept all major credit and debit cards through the Shopify Payment system. We also accept PayPal and Apple Pay as well. If your card was declined then please do not worry, simply contact us and we will advise you.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and a video, send them to
Joylin@joykawaiishop.com. We will arrange a new shipment in 24 hrs. We are not responsible for any damages to boxes, cases or other packagings. This is the carriers responsibility to handle them with care, we have no control over this.
Can I cancel or change my order?
We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes if your order hasn't already been shipped. Once your order has been shipped we will not be able to change the order.
What Is Your Return Policy?
Changed your mind? Our 30-day return policy gives you ample flexibility, no questions asked. The confidence we have in our supply chain and products underpin our commitment to our customers. Terms and conditions apply.